TicketsController.py 文件源码

def _get_email_thread_attachment(ticket, email_category=None):

    try:
        _emails = ImplementationFactory.instance.get_singleton_of(
            'MailerServiceBase'
        ).get_emails(ticket)
    except (KeyError, MailerServiceException) as ex:
        raise InternalServerError(str(ex))

    emails = [email for email in _emails if email.category.lower() == email_category]

    try:
        content, filetype = utils.get_email_thread_content(ticket, emails)
    except (utils.EmailThreadTemplateNotFound, utils.EmailThreadTemplateSyntaxError) as ex:
        raise InternalServerError(str(ex))

    content = base64.b64encode(content)
    name = 'ticket_{}_emails_{}{}'.format(
        ticket.publicId,
        datetime.strftime(datetime.now(), '%d-%m-%Y_%H-%M-%S'),
        mimetypes.guess_extension(filetype),
    )

    return {'filetype': filetype, 'content': content, 'name': name}